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The Radiographer: Patient Education and Communication

Aimee J. Phillips, MS, RT(R)(M)(CV)(QM)

*Educational Services Specialist, Marietta Memorial Hospital, Marietta, Ohio.
Address correspondence to: Aimee J. Phillips, MS, RT(R)(M)(CV)(QM), Educational Services, Marietta Memorial Hospital, 401 Matthew Street, Marietta, Ohio 45750. E-mail: aphillips@mhsystem.org.

Disclosures: Ms Phillips reports having no significant financial or advisory relationships with corporate organizations related to this activity.

ABSTRACT

One of the many radiographer responsibilities is to communicate with patients. After all, patients are the reason imaging professionals are employed. Radiographer-patient relationships can be strengthened and patient outcomes improved through improved communication. Imaging professionals have the responsibility to provide the best possible patient care, and proper communication plays a large role in successful imaging interactions. Using open and honest communication, the radiographer can form a trusting relationship with patients and their families. The following article will address what communication is, the history of patient teaching and learning, barriers to effective communication, goals of patient education, and the impact communication has on patients and families.

"The single biggest problem with communication is the illusion that it has taken place."
— George Bernard Shaw

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